Refund policy
RETURN & REFUND POLICY
We stand behind everything we sell. If something isn't right, we'll make it right.
30-DAY RETURNS
You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, in their original condition, with tags attached and original packaging intact. Proof of purchase is required.
HOW TO START A RETURN
Email us at info@elkhauler.com with your order number and reason for return. We'll review your request and, if approved, send you a prepaid return shipping label and instructions. Please do not send items back without contacting us first — unrequested returns cannot be accepted.
Return address: Elk Hauler Ltd 314 Still Creek Crescent Sherwood Park, Alberta T8H 0S7 Canada
DAMAGES & DEFECTS
Inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us at info@elkhauler.com within 10 business days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging as received
Claims submitted after 10 business days cannot be accepted.
NON-RETURNABLE ITEMS
The following cannot be returned:
- Custom or personalized products (including custom DTF print orders)
- Sale items
- Gift cards
EXCHANGES
To exchange an item, return the original and place a new order once your return is approved. This is the fastest way to get what you need.
REFUNDS
Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Allow additional time for your bank to process the credit. If 15 business days have passed since approval, contact us at info@elkhauler.com.
EUROPEAN UNION
Orders shipped to the EU are eligible for return within 14 days for any reason, provided items are unused, with tags and original packaging, and accompanied by proof of purchase.
Last updated: July 6, 2026